1.We can only proceed with the orders once we receive a deposit of 50% total order value. Please note this amount is non-refundable.
2.If the total order value is less than £100 then we will require payment in full.
3.Any remaining balance will be due prior to the dispatch of your order; we will send you an invoice to advise you of this.
4.As soon as you place your order we will order in the necessary stock. The stock is therefore chosen by you and you will state your colours and materials for the order which means your order is bespoke and CANNOT BE CANCELLED.
5.Payment is by cheque or postal order. We can also provide bank details for a bank transfer
6.Delivery date will be agreed when you place your order but are normally about 4-8 weeks depending on your order size and current workload.
7.You are responsible for proof reading your stationary, we will send proofs for you to check and will require these to be signed and returned to confirm that the details are correct.
8.Any mistakes unnoticed after the confirmation of the proofs will then be your responsibility and may incur additional charges.
9.Any changes that are requested after confirmation of the proofs will be the responsibility of the customer and may incur additional charges if production has already begun.
10.We answer queries by email and by telephone as quickly as we can, usually within 24hrs depending on workload.
11.We advise you order all items together to reduce the risk of slight colour variations between individual pieces.
12.All stationary is crafted by hand and items may differ slightly.
13.Practically all of our items have small parts which could potentially become loose. Because of this PLEASE KEEP STATIONARY OUT OF REACH OF SMALL CHILDREN.
14.The representation of colours on our website may vary slightly to the colour of the actual product and for this reason we advise you request a sample before placing your order.
15.In the unlikely event of goods going missing in, or being damaged by the post we WILL replace all the affected goods or provide a full refund once satisfied that they are missing/damaged.
16.In the unlikely event of goods from your order arriving damaged or going missing please notify us within 3 days of receiving the order. If there is an unreasonable delay in informing us of the loss/damage then we may not be able to replace or reissue in time.
17.Due to the nature of the business we prefer to take enquiries by email. We will answer the telephone whenever we can but in busy periods this will not always be possible
18.We have the right to cancel any order in the event of any threatening or abusive language/behaviour from customers. Any such cancellation would be notified in writing and by email.
19.All items produced for your order will have the website name (www.arttcards.co.uk) on the reverse in small print. This is for product branding and copyright reasons. This will also be present on the proofs sent for your inspection.
